Unfortunately we do not accept refunds, we do however welcome exchanges within 7 days of receiving your items as long as the labels and tags are still attached.
Parcels are returned at your own cost, and we strongly recommend you obtain a certificate of postage from the Post Office as we are responsible for your parcel only once it has been received into our warehouse. Items lost in transit will not be treated as returned.
Please have the exchange confirmed with us before posting. This is so that we can check if we have the replacement item in stock. Regretably we are unable to accept exchanges after the 7 day period.
If the replacement item is not in stock, we will offer an exchange code which can be used on any product on our website. Exchange codes are only valid for 3 months from time of issue.
We do not accept refunds or exchanges with favor orders.
COPYRIGHT & TRADEMARK
The contents of the website and social media sites (including pictures, designs, logos, photographs, slogans) are the copyright trademark and registered trademark of Baby Bonchig Ltd.
PLACING AN ORDER
By placing an order with us you have agreed to our terms and conditions of sale. A contract will be made with you and Baby Bonchig Ltd for the sale of our products once an order has been accepted, processed and despatched to you. This does not affect your statutory rights.
Prices and availability of goods are subject to change without notice. A delivery charge will be added to your order value where appropriate. For international delivery, you will be responsible for the payment of any customs or import duties levied once the package reaches your destination country.
All dates quoted for delivery are estimated delivery dates only and may be subject to change. We can accept no liability for any loss or damage to your items once despatched. We send everything Royal Mail 2nd class recorded delivery and can offer you a tracking number if contacted.
The descriptions and specifications of our products on this website are not intended to be binding and are intended only to give a general description of the products. Furthermore, while the colour reproduction of the products is a close representation, we cannot accept any responsibility for any variation in colour caused by the browser software or computer system used to view the products.
Discount codes cannot be used in conjunction with any other offer and are valid during the stated time period only.
During sales and promotions our products are already discounted so your discount code will not be valid on these items.
All orders are subject to acceptance.
Offers are subject to availability and while stocks last.
Discount codes and offers may be withdrawn at any time.
Exchange codes are only to be used by the intended recipient. Any improper use of exchange codes may result in the cancellation of your order.
Customer Information entered into our news letter database will be used for Baby Bonchig Ltd reference only and will not be shared with any outside companies.
Payments are all made through a secure PayPal system and no information is shared with Baby Bonchig Ltd.